Warranty Claim

Let’s get your vehicle back on the road, here is how the warranty procedure works:

1. Provide all the information requested below to verify you’re still under warranty

2. Include shipping address where the product will be delivered

3. Pay core deposit, once the defective product is delivered to our location in Yorba Linda, the deposit will be refunded.

4. Shipping cost to get the product delivered to you will be deducted from the deposit, the amount deducted will be the same as the shipping cost stated on your original invoice.

5. Hybrid Drive Batteries will pay for the shipping cost for the return of the defective product, a free label will be provided.



Note :

We require pictures of these specific modules

Engine Control Module, Hybrid Powertrain Control Module, Battery Energy Control Module.

Codes can be retrieved by O’Reilly Auto Parts for free. If more than one code is present, take pictures of all of them.